Privacy Policy - Star Scans and Labs

Your Privacy Matters

At Star Scans and Labs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, book appointments, or contact us.

Information We Collect

We collect information to provide diagnostic services and improve your experience:

Personal Information: Name, email address, phone number, age, and address
Appointment Details: Appointment dates, times, and preferred services
Medical Information: Doctor's prescription details, test/scan type, and medical history (as provided)
Website Data: Cookies, IP address, browser type, and browsing activity for website optimization
Payment Information: Transaction details for diagnostic services (processed securely)

How We Use Your Information

Your information is used exclusively to:

Process and confirm your diagnostic appointments
Send appointment reminders via phone, SMS, or WhatsApp
Deliver diagnostic test results and reports
Provide customer support and handle inquiries
Improve our services and website functionality
Comply with legal and regulatory requirements

WhatsApp Communication

By providing your phone number, you consent to receive service-related messages from Star Scans and Labs via WhatsApp, including:

Appointment confirmations and reminders
Report availability notifications
General service-related information
Medical wellness wishes (as per policy)
Important updates about services

Important: We do NOT send promotional or marketing messages. We do NOT share your WhatsApp number with third parties. All WhatsApp communication is restricted to appointment coordination and service information only.

You can opt-out of WhatsApp messages by contacting us directly, but this may affect appointment reminders and report notifications.

Data Sharing & Security

We do NOT sell or rent your personal data. Your information is shared only with:

Qualified healthcare professionals (radiologists, pathologists) as needed for diagnostic purposes
Payment processors for secure transaction handling
Legal authorities when required by law

We use industry-standard security measures (SSL encryption, secure servers, access controls) to protect your data from unauthorized access, alteration, or disclosure.

Your Privacy Rights

You have the right to:

Request to view your personal information that we hold
Request correction or update of inaccurate information
Request deletion of your personal data (subject to legal requirements)
Opt-out of WhatsApp communication
Request information about how your data is used

To exercise these rights, contact us at the information provided below.

Cookies & Tracking

Our website uses cookies to enhance user experience, analyze traffic, and remember preferences. You can disable cookies in your browser settings, but some features may not function properly.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before sharing information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website implies acceptance of any changes.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

📧 Email: starscansandlabs@gmail.com

📞 Phone: +91-96779-20916

🏥 Address: 34, Anna Street, Chitlapakkam, State Bank Of India Colony, Chennai-600064